Omnivore Recordings is committed to giving you the best possible online shopping experience.

To find out the specifics of our store policies, click on a topic:

You can reach customer service by e-mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and 6:00 PM Monday through Friday and Eastern Standard Time (except holidays).

E-mail address: omnivorerecordings@b3custserv.com.

Advanced pre-release ordering is available for selected Omnivore Recordings music titles. These titles are noted with an Advance Order icon. If you live in the U.S. and would like to receive your music selection on the actual day it hits stores, please place your order with standard shipping no later than 10 days in advance of release. RUSH orders will arrive by release date if placed by 10 AM PST three business days prior to the release date. Standard orders after this date will arrive approximately 5 days after the release date.

If your order includes other products that are actually in-stock, your order will be processed with the pre-release title and shipped together on the release date. Therefore, for immediate shipment of your in-stock order, please create separate orders.

Please Note: Advance order release dates are subject to change without notice.

1. When you find an item you want to buy, just click on the Buy Now button. It will automatically be placed in your shopping cart.
2. To remove an item from your shopping cart, simply click on the 'remove' check box for all items you want deleted from your cart and click the 'update' button.
3. To change the size or format of the product you wish to purchase, select the desired configuration from the drop down list box and click on the 'update' button. Note: Most browsers will automatically update your cart when you select a different configuration.
4. When you have all of the products you want to purchase in your shopping cart, simply click on the Proceed To Checkout button to update your order and continue through the checkout process.
5. You will be then be asked to provide billing and shipping address information in order to complete the purchase.
6. Important Note: The address information you provide for the Billing Address MUST exactly match the billing address on your credit card statement. Inaccurate address information may delay the shipment of your order.

Omnivore Recordings processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to omnivorerecordings@b3custserv.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.

Send us an email at omnivorerecordings@b3custserv.com .

Omnivore Recordings will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you don't want to receive these special mailings, please make sure to uncheck the box that reads: "Check this box if you want to receive special Omnivore Recordings promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address information. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to omnivorerecordings@b3custserv.com.

If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. In either case, absolutely no COD returns will be accepted.

Returning Gift Orders

If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 30 days of receipt. Upon our receipt of the returned product, we'll be happy to give credit for the cost of the item(s) returned and any associated sales tax to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order. Please read Return/Exchange Instructions.

• Your mailing address
• Your phone number
• Order confirmation number
• What you are returning and why
• How you would like us to handle your return or exchange

Please mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

Omnivore Recordings
6737 E. 30th Street
Indianapolis, IN 46219

On returns for credit, your credit card account will be credited for the price of the product and tax. Shipping charges are not refundable. If your order included discounted products, the refund will be net of the discount.

Once your return has been received by us, we will credit your credit card accordingly.

Click here to review our Digital Download FAQ's.