Omnivore Recordings Customer Service Policy

Omnivore Recordings is committed to giving you the best possible online shopping experience.

To find out the specifics of our store policies, click on a topic:

  • Contacting Customer Service
  • Advance Order Program
  • Security
  • How to Shop
  • How to Pay
  • Shipping
  • Sales Tax
  • Order Confirmation Number
  • How to Change Your Order
  • Order Status
  • Promotional Mailing
  • Returns and Exchanges
  • Return/Exchange Instructions
  • Digital Downlad FAQ's



  • Contacting Customer Service

    You can reach customer service by e-mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and 6:00 PM Monday through Friday and Eastern Standard Time (except holidays).

    E-mail address: omnivorerecordings@b3custserv.com.


    Advance Order Program

    Advanced pre-release ordering is available for selected Omnivore Recordings music titles. These titles are noted with an Advance Order icon. If you live in the U.S. and would like to receive your music selection on the actual day it hits stores, please place your order with standard shipping no later than 10 days in advance of release. RUSH orders will arrive by release date if placed by 10 AM PST three business days prior to the release date. Standard orders after this date will arrive approximately 5 days after the release date.

    If your order includes other products that are actually in-stock, your order will be processed with the pre-release title and shipped together on the release date. Therefore, for immediate shipment of your in-stock order, please create separate orders.

    Please Note: Advance order release dates are subject to change without notice.


    Security

    We are very sensitive to your concerns regarding the security of using your credit cards to purchase products over the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. This makes it difficult for someone to steal your credit card information. We also use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.


    How to Shop
    1. When you find an item you want to buy, just click on the Buy Now button. It will automatically be placed in your shopping cart.
    2. To remove an item from your shopping cart, simply click on the 'remove' check box for all items you want deleted from your cart and click the 'update' button.
    3. To change the size or format of the product you wish to purchase, select the desired configuration from the drop down list box and click on the 'update' button. Note: Most browsers will automatically update your cart when you select a different configuration.
    4. When you have all of the products you want to purchase in your shopping cart, simply click on the Proceed To Checkout button to update your order and continue through the checkout process.
    5. You will be then be asked to provide billing and shipping address information in order to complete the purchase.
    6. Important Note: The address information you provide for the Billing Address MUST exactly match the billing address on your credit card statement. Inaccurate address information may delay the shipment of your order.

    How to Pay

    Omnivore Recordings accepts following credit cards: American Express, MasterCard, Visa and Discover.

    If you use a debit card to pay for your order, please keep in mind that items are billed when shipped and funds must be available in your account at that time.

    The charge for your order will appear on your credit card bill as "B3 Corp. / Omnivore Rec."


    Shipping

    Most items from Omnivore Recordings are available for shipping within the United States and internationally. Shipping charges for US, Canada and International deliveries are listed below.

    US and APO Standard Shipping

    Total
    Greater Than

    Less Than Or Equal To

    Shipping & Handling

    $0.00

    $50.00

    $5.99

    $50.01

    $100.00

    $6.99

    $100.01

    $150.00

    $7.99

    $150.01

    $200.00

    $8.99

    $200.01

    $300.00

    $9.99

    Greater than $300.00

    $10.99


    US and APO Expedited Shipping

    Total
    Greater Than

    Less Than Or Equal To

    Shipping & Handling

    $0.00

    $20.00

    $6.99

    $20.01

    $40.00

    $9.49

    $40.01

    $60.00

    $11.99

    $60.01

    $80.00

    $14.49

    $80.01

    $100.00

    $16.99

    $100.01

    $150.00

    $19.49

    $150.01

    $200.00

    $21.99

    $200.01

    $300.00

    $24.49

    Greater than $300.00

    $26.99

     

    Canada Shipping

    Total
    Greater Than

    Less Than Or Equal To

    Shipping & Handling

    $0.00

    $20.00

    $9.99

    $20.01

    $40.00

    $12.99

    $40.01

    $60.00

    $15.99

    $60.01

    $80.00

    $18.99

    $80.01

    $100.00

    $21.99

    $100.01

    $150.00

    $24.99

    $150.01

    $200.00

    $27.99

    $200.01

    $300.00

    $30.99

    Greater than $300.00

    $33.99

     

    International (Including US Territories) Other Than Canada Shipping

    Total
    Greater Than

    Less Than Or Equal To

    Shipping & Handling

    $0.00

    $20.00

    $16.99

    $20.01

    $40.00

    $20.99

    $40.01

    $60.00

    $24.99

    $60.01

    $80.00

    $28.99

    $80.01

    $100.00

    $32.99

    $100.01

    $150.00

    $36.99

    $150.01

    $200.00

    $40.99

    $200.01

    $300.00

    $44.99

    Greater than $300.00

    $48.99

    Processing an Order, Shipping Methods And Rush Delivery Options

    Shipments to the United States and APOs are sent by United States Postal Service Media Mail and usually take up to two weeks to arrive.  Shipments to countries outside of the United States (including US Territories) are sent by United States Postal Service First Class Mail International and usually take up to 21 business days to arrive. International shipments may be held by the local Customs Authority for an additional 10 to 14 days depending upon the customs laws in your country. Therefore, it is best to allow for 4 to 5 weeks for delivery.

    If you select Expedited Delivery for shipments within the United States, it means that any in-stock catalog item will ship to you by United States Priority Mail, which you should expect to arrive three to five business days after your order is processed.  Our various product lines do not always ship from the same warehouse. Therefore you may receive several shipments for a single order.

    Orders received over the weekend and on holidays will be processed the following business day. Your credit card will not be charged until the product is shipped. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

    A Note To Customers Living Outside the United States
    If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.


    Sales Tax

    With respect to orders being shipped to a California, Indiana or Kentucky address, we are required to collect sales tax at the rates in effect at the time of shipping your order. The amount of your sales tax will be calculated and displayed during the check out process.


    Order Confirmation Number

    Upon completing your order you will receive an order confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.


    How to Change Your Order

    Omnivore Recordings processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to omnivorerecordings@b3custserv.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.


    Order Status

    Send us an email at omnivorerecordings@b3custserv.com .


    Promotional Mailings

    Omnivore Recordings will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you don't want to receive these special mailings, please make sure to uncheck the box that reads: "Check this box if you want to receive special Omnivore Recordings promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address information. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to omnivorerecordings@b3custserv.com.


    Returns and Exchanges

    If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. In either case, absolutely no COD returns will be accepted.

    Returning Gift Orders

    If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 30 days of receipt. Upon our receipt of the returned product, we'll be happy to give credit for the cost of the item(s) returned and any associated sales tax to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order. Please read Return/Exchange Instructions.


    Return/Exchange Instructions

    Please provide us with the following information:

    Please mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

    Omnivore Recordings
    6737 E. 30th Street
    Indianapolis, IN 46219

    On returns for credit, your credit card account will be credited for the price of the product and tax. Shipping charges are not refundable. If your order included discounted products, the refund will be net of the discount.

    Once your return has been received by us, we will credit your credit card accordingly.


    Digital Download FAQ's

    Click here to review our Digital Download FAQ's.