FAQ

DIGITAL DOWNLOAD FREQUENTLY ASKED QUESTIONS

Q.  How do I download my music?

A.  Once you have completed your purchase, you can download your music right away or you can do it later via the link provided in the confirmation e-mail you receive.

1.      Once your payment has been processed, a new page appears that is both the purchase receipt and the start of the download process. Read the instructions on the top of the page and then click on the Download button.

2.      A dialog box will pop-up asking if you would like to Open, or Save the file. Please choose Save and click OK

3.      Once the download is complete, go to the location where the file was saved, right click that file and chose Extract All…. A dialog box will pop-up and ask where you would like to save these extracted files. Select a location and click the check box that says “show extracted files when complete”.

4.      Once the files have been extracted a window will pop-up showing you your extracted files.

Q.  What if I forget to click the Download button right after I complete my purchase? How can I download my music?

A.  You will receive an e-mail order confirmation that will have a link. When you click on this link, you will go to Step 2 in the answer to the first question.

Q.  I have pre-ordered an album that hasn’t been released yet. When can I download my album and how do I do that?

A.  You will receive an e-mail order confirmation of your pre-order purchase. That e-mail will tell you to watch for another e-mail that will be sent to you on the album release date. Both e-mails include the link you will use to download your music. You may ONLY use this link once you've received the second e-mail. Generally new releases are available for download at noon Pacific Time on the release date.
When you click on this link, you will go to Step 2 in the answer to the first question.

Q.  I did not receive my confirmation email after I made my purchase. What should I do?

A.  There are a few reasons why you may not have received your confirmation email: The most likely one is that the email may have gone to your “Junk Mail” folder. Please check to see if it did. If you locate the mail message, you can add us to your address book to ensure that you will receive a “Confirmation Email” the next time you place an order.

Q.  What are the system requirements for downloading and playing MP3 files?

A. Your computer must meet the following minimum hardware and software requirements:

  • Pentium 266Mhz processor or faster
  • Minimum 64MB RAM (Windows 2000 and above)
  • 50MB of free hard disk space
  • Sound card
  • Speakers
  • Network or Internet connection

Note: Playing digital content can be CPU intensive and quality may be affected if system resources are low or if multiple applications are running simultaneously.

Software Requirements for MP3:

  • Media Player capable of Playing MP3 (e.g., Windows Media Player version 7.0 or higher. Click here to download the latest version of Windows Media Player; Winamp player also can be used. Download and use for free at http://www.winamp.com/)

Browser Requirements:

  • Internet Explorer 7 or higher
  • Firefox
  • Safari
  • Google Chrome

Supported Operating Systems:

  • Windows 2000, XP, Vista, 7
  • MAC OS 9 or higher

Q.  How long does it take to download a track?

A.  This will depend on your connection speed, the file size of the track and Internet traffic.

Q.  I bought some music files but I when I try to download them nothing seems to happen.

A.  One reason the download procedure may not start is if you have a popup blocker on your computer. You will need to disable that popup blocker prior to clicking the Download button. Here are a few methods to help you find and disable your popup blocker(s).

If you are running Windows XP Service Pack 2:

  1. Click the Tools menu at the top of the browser window
  2. You will see an option for popup blocker, click this option
  3. On the next screen you will see an option to turn off (those are the specific words in the menu) the popup blocker. Please do so; you can re-enable it later.
  4. You may be running 3rd party toolbars that have pop-up blocker features: Within your browser window just below the address bar, you may have some Toolbars installed, such as Google, Yahoo, MSN Search, My Search, etc. You will have to find the option in each of these to disable the popup blockers. Note that it is possible to have more than popup blocker running so make sure to disable them all. You can right-click on the toolbars and you will see a list of toolbars that you have installed on your system. If there are listings that do not have a checkmark beside them and you think it could be a searching toolbar, put a checkmark beside it so it will show up in the browser. It will be easier to customize if the Toolbars are all visible.

    Computer firewalls can also contain popup blockers. To find these please go to the system tray which is the series of small icons by the clock in the Windows Taskbar. By passing the mouse curser over each icon you will get a small box with a description of what the program is. If you have any that are firewalls (e.g., Norton Internet Security or Personal Firewall, McAfee Firewall, Zone Alarm, etc.) right click on the icon and choose the shut down or disable option. This option can be named different things depending on the particular program.

    Once you have disabled your popup blockers and firewalls, use the link provided in your order confirmation email or access your Order History to try to download the files.

    IMPORTANT: If you are trying to download through a corporate web site or domain, please check with your network administrator before disabling any protection such as firewalls or other network settings.

Q.  When the download manager comes up, it tries to connect but gives “try again later” beside each track, how do I resolve this?

Please follow the steps below to re-download your music files.

IMPORTANT:If you are trying to download through a corporate web site or domain, please check with your network administrator before disabling any protection such as firewalls or other network settings.

Try these steps first:

  1. Temporarily disable all firewall and pop-up blocker software you may be running on your computer.
  2. Make sure you are logged on to the computer with an account that has administrative rights and not with a restricted user account that may not allow this type of download.
  3. Close and re-launch the Internet Explorer browser.

Now try downloading your music files again, making sure to select the same download location as before.

If you are still receiving an error message when attempting to download, please check the following:

  1. In Internet Explorer, click on the Tools menu and choose Internet Options.
  2. Click on the Connections tab and select the LAN Settings button.
  3. Only the Automatically Detect Settings checkbox in the Automatic Configuration section should be selected on this page.
  4. Make sure the Use a Proxy Server checkbox is not selected unless you are using a proxy server.

Now try downloading your music files again, making sure to select the same download location as before.

Q.  What if my download process is interrupted?

A.  If the track download is interrupted for any reason (i.e. knocked offline, hit wrong button), you can return to the original download now link and start the process over. The download manager will recognize that a partial download has completed and it will start at this point rather than at the beginning. If you receive a prompt for "This file is already saved, would you like to replace it?" click Yes and continue the download process.

Q.  I have a "corrupt" file. What is the issue?

A.  The file may be corrupt because it did not fully download. Please download the music file again.

Q.  What if my file is "damaged"?

A.  If the file is damaged or you receive an error message, we will work with you to resolve the issue and provide a proper file. Before contacting customer service, please consider disabling any firewall programs and attempt to download again. If you continue to have issues, please send an email to omnivorerecordings@b3custserv.com with specific details about your issue and list the email address used to purchase it.

Q.  Why did I get a window warning that “Some files can harm your computer. If the file information below looks suspicious, or you do not fully trust the source, do not open or save this file.”?

A.  This is a standard Microsoft window which will appear whenever you download any file from the internet. It is a way to confirm that you are purposefully downloading a file, as opposed to clicking on an unknown link.

PLAYING YOUR DOWNLOADS

Q.  How do I play a track once I've downloaded it?

A.  Playing your track is simple: just open the folder on your computer where you saved your track, and double-click on the track you want to hear.

Q.  Do I need to be connected to the Internet to play this track?

A.  No, just double click and play.

BURNING TRACKS TO CD

Q.  Can I burn my tracks to a CD?

A.  Yes, you can burn your track to a recordable compact disc (CD-R or CD-RW).

Q.  What additional System Requirements do I need to burn to CD?

A.  To burn your tracks to CD, you will need a CD recorder and blank CDs to which you can copy. When you use the Microsoft Media Player, it should contain the Windows Media Player Adaptec CD-Burning component. (This is usually installed as part of Windows Media Player. If you do not have this component installed, you can click on "Check For Player Upgrades" on the Help menu in Windows Media Player and install it.)

Q.  How do I burn my tracks to a CD?

A.  Your player may have its own software, in which case you should follow that application's instructions. The following instructions describe how to use Microsoft Media Player.

  • In Microsoft Media Player, create a play list of the tracks you want to burn to CD.
  • Then, choose "Copy to CD" from the File menu.